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Ideas of how to get help
Below is a list of the many ways that you can get help on a computing related issue.  If you can't answer your question in 5 or 10 min of looking, go ahead and ask the question in the fora in this list so you can get back to work quickly!


*[[ComputingStart| Getting Started]] - overview and links
 
*[[Computing| Computing Top]] - deep references
*[[GettingStarted| Mu2e new members]] - overview
*[[Computing Concepts| Concepts you need to understand the Mu2e computing tutorials ]]
*[[ComputingTutorials| Mu2e computing tutorials ]]
*[[Computing| Mu2e computing wiki top]] - deeper references
*[[WikiTips]]: tips on using the wiki and examples of how to add types of content
*your boss, mentor or colleagues!
*your boss, mentor or colleagues!
*[https://mu2e-hnews.fnal.gov/HyperNews/Mu2e/get/HELPBug.html HELP! Is it me or a bug?!]  - hypernews - most experts follow this
* [[ErrorRecovery|Notes on common errors]]
*slack channel - informal peer support
*[https://mu2e-hnews.fnal.gov/HyperNews/Mu2e/get/HELPBug.html HELP! Is it me or a bug?!]  - [https://mu2e-hnews.fnal.gov/HyperNews/Mu2e/top.pl hypernews] - most experts subscribe to this topic
*[http://computing.fnal.gov/xms/ Fermilab computing]
*[[Slack|Slack]] - IRC informal peer support
*[https://fermi.service-now.com Fermilab servicedesk] or x2345 or helpdesk@fnal.gov * ([https://fermi.service-now.com/kb_view_customer.do?sysparm_article=KB0010122 service desk] [https://fermi.service-now.com/kb_view_customer.do?sysparm_article=KB0010446 FAQ])
** use your fnal.gov email to create an account and join "Mu2e" team
*[https://fermi.service-now.com/kb_view_customer.do?sysparm_article=KB0010171 Reset Passwords]
*[https://fermi.servicenowservices.com/kb_view.do?sysparm_article=KB0011000 Fermilab computing users entry]
*[https://fermi.servicenowservices.com/nav_to.do?uri=%2F$knowledge.do Fermilab computing knowledge base]
*[http://computing.fnal.gov/xms/ Fermilab computing web top]
*[https://cdcvs.fnal.gov/redmine/projects Fermilab redmine project documents]
*Computing help pages from other experiments based at Fermilab:
**[https://uscms.org/uscms_at_work/physics/computing/getstarted/uaf.shtml USCMS LHC Physics Center Help pages]
*[https://indico.fnal.gov/event/13787/timetable/#20170622 FIFE workshop 2017] including best practices
*Open a ticket with the Fermilab [[ServiceDesk]].
*[https://fermi.servicenowservices.com/kb_view.do?sysparm_article=KB0012556 Reset Passwords]
*[https://fermi.servicenowservices.com/nav_to.do?uri=%2Fhome.do%3Fsysparm_view%3Dscd_outage_calendar SCD downtime schedule]
*[http://listserv.fnal.gov/ instructions] for listserv, the FNAL mailing list system
*[[ComputingLogin|Login procedures]] including remote access - VPN, remote desktops
*[https://computing.fnal.gov/cybersecurity-atwork/suspicious-emails-of-the-week/ suspicious emails]
* You can use MathJax, a TeX-like markup language, on this wiki:
** Inline : <math>(\varphi,\theta,-\varphi)</math>
** Block quote: $$x = {-b \pm \sqrt{b^2-4ac} \over 2a}$$
 
 
 
 
11/2017 - there is no logout button because the web server can't delete the authentication token so there is nothing to do at logout. The token is destroyed when the browser is exited.


If you can't answer your question in 5 or 10 min of looking, go ahead and ask the question in the above fora so you can get back to work quickly!
Test:  setup test


[[Category:Computing]]
[[Category:Computing]]
[[Category:Computing/Infrastructure]]
[[Category:Infrastructure]]
[[Category:Tutorial]]

Latest revision as of 14:54, 8 May 2024

Below is a list of the many ways that you can get help on a computing related issue. If you can't answer your question in 5 or 10 min of looking, go ahead and ask the question in the fora in this list so you can get back to work quickly!




11/2017 - there is no logout button because the web server can't delete the authentication token so there is nothing to do at logout. The token is destroyed when the browser is exited.

Test: setup test