ComputingHelp: Difference between revisions

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Ideas of how to get help
Below is a list of the many ways that you can get help on a computing related issue.  If you can't answer your question in 5 or 10 min of looking, go ahead and ask the question in the fora in this list so you can get back to work quickly!


*[[GettingStarted| mM2e new members]] - overview
 
*[[ComputingStart| mM2e computing getting started]] - overview and links
*[[GettingStarted| Mu2e new members]] - overview
*[[Computing| mu2e computing web top]] - deeper references
*[[Computing Concepts| Concepts you need to understand the Mu2e computing tutorials ]]
*[[ComputingTutorials| Mu2e computing tutorials ]]
*[[Computing| Mu2e computing wiki top]] - deeper references
*[[WikiTips]]: tips on using the wiki and examples of how to add types of content
*your boss, mentor or colleagues!
*your boss, mentor or colleagues!
* [[ErrorRecovery|Notes on common errors]]
*[https://mu2e-hnews.fnal.gov/HyperNews/Mu2e/get/HELPBug.html HELP! Is it me or a bug?!]  - [https://mu2e-hnews.fnal.gov/HyperNews/Mu2e/top.pl hypernews] - most experts subscribe to this topic
*[https://mu2e-hnews.fnal.gov/HyperNews/Mu2e/get/HELPBug.html HELP! Is it me or a bug?!]  - [https://mu2e-hnews.fnal.gov/HyperNews/Mu2e/top.pl hypernews] - most experts subscribe to this topic
*[http://slack.com slack.com] - IRC informal peer support
*[[Slack|Slack]] - IRC informal peer support
** use your fnal.gov email to create an account and join "Mu2e" team
** use your fnal.gov email to create an account and join "Mu2e" team
*[https://fermi.service-now.com/kb_view_customer.do?sysparm_article=KB0011000 Fermilab computing users entry]
*[https://fermi.servicenowservices.com/kb_view.do?sysparm_article=KB0011000 Fermilab computing users entry]
*[https://fermi.service-now.com/nav_to.do?uri=%2F$knowledge.do Fermilab computing knowledge base]
*[https://fermi.servicenowservices.com/nav_to.do?uri=%2F$knowledge.do Fermilab computing knowledge base]
*[http://computing.fnal.gov/xms/ Fermilab computing web top]
*[http://computing.fnal.gov/xms/ Fermilab computing web top]
*[https://cdcvs.fnal.gov/redmine/projects Fermilab redmine project documents]
*[https://cdcvs.fnal.gov/redmine/projects Fermilab redmine project documents]
*Computing help pages from other experiments based at Fermilab:
**[https://uscms.org/uscms_at_work/physics/computing/getstarted/uaf.shtml USCMS LHC Physics Center Help pages]
*[https://indico.fnal.gov/event/13787/timetable/#20170622 FIFE workshop 2017] including best practices
*[https://indico.fnal.gov/event/13787/timetable/#20170622 FIFE workshop 2017] including best practices
*[https://fermi.service-now.com Fermilab servicedesk] or x2345 or helpdesk@fnal.gov  ([https://fermi.service-now.com/kb_view_customer.do?sysparm_article=KB0010122 intro] [https://fermi.service-now.com/kb_view_customer.do?sysparm_article=KB0010446 FAQ])
*Open a ticket with the Fermilab [[ServiceDesk]].
*[https://fermi.service-now.com/kb_view_customer.do?sysparm_article=KB0010171 Reset Passwords]
*[https://fermi.servicenowservices.com/kb_view.do?sysparm_article=KB0012556 Reset Passwords]
*[https://fermi.service-now.com/home.do?sysparm_view=scd_outage_calendar SCD downtime schedule]
*[https://fermi.servicenowservices.com/nav_to.do?uri=%2Fhome.do%3Fsysparm_view%3Dscd_outage_calendar SCD downtime schedule]
*[http://listserv.fnal.gov/ instructions] for listserv, the FNAL mailing list system
*[http://listserv.fnal.gov/ instructions] for listserv, the FNAL mailing list system
*[https://v-main-fcc2-1.fnal.gov VPN] needed to log into the wiki from offsite (services password) [https://cdcvs.fnal.gov/redmine/projects/sbndcode/wiki/VPN VPN help]
*[[ComputingLogin|Login procedures]] including remote access - VPN, remote desktops
If you can't answer your question in 5 or 10 min of looking, go ahead and ask the question in the above fora so you can get back to work quickly!
*[https://computing.fnal.gov/cybersecurity-atwork/suspicious-emails-of-the-week/ suspicious emails]
* You can use MathJax, a TeX-like markup language, on this wiki:
** Inline : <math>(\varphi,\theta,-\varphi)</math>
** Block quote: $$x = {-b \pm \sqrt{b^2-4ac} \over 2a}$$
 
 


11/2017 - mu2ewiki is world readable, but you need to be on the fnal.gov network or fnal vpn to edit it.  mu2einternalwiki requires you to be on network or vpn to see or edit it.  We are trying to loosen these requirements.


11/2017 - there is no logout button because the web server can't delete the authentication token so there is nothing to do at logout.  The token is destroyed when the browser is exited.
11/2017 - there is no logout button because the web server can't delete the authentication token so there is nothing to do at logout.  The token is destroyed when the browser is exited.


Test:  setup test


[[Category:Computing]]
[[Category:Computing]]
[[Category:Infrastructure]]
[[Category:Infrastructure]]
[[Category:Tutorial]]
[[Category:Tutorial]]

Latest revision as of 14:54, 8 May 2024

Below is a list of the many ways that you can get help on a computing related issue. If you can't answer your question in 5 or 10 min of looking, go ahead and ask the question in the fora in this list so you can get back to work quickly!




11/2017 - there is no logout button because the web server can't delete the authentication token so there is nothing to do at logout. The token is destroyed when the browser is exited.

Test: setup test

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